3 Best Practices for Virtual Care

The healthcare scene has undergone a huge shift in the last few years, heading full throttle into the world of remote operations. In response to the COVID-19 pandemic, healthcare providers and patients alike have recognized the benefits to remote care.

For healthcare providers, however, it's like juggling two balls - diving into new tech while keeping the gold standard of patient care intact. So, to ace this digital shift, we will discuss insightful tips for healthcare teams of all sizes to consider. 

What are the best practices for virtual care?

The implementation of virtual care can vary based on the scale and nature of your healthcare establishment. Whether you operate a hospice franchise seeking your initial digital care platform, or oversee a large hospital aiming to retire pagers, these essential tips are universally beneficial for all healthcare providers.

1. Build solid communication paths

Remote healthcare's success boils down to good old communication. Trust between providers and patients relies on top-notch, secure communication. In order to implement a communication platform your caregivers and patients can rely on, you must:

  • Invest in slick messaging platforms made specifically for healthcare pros. Look for the ones with strict compliance and encryption to guard patient info.
  • Train your care team on how to use the platform in and out, so they can guide patients through the platform hassle-free.
  • Make sure the interface is user-friendly for patients. Simplicity and easy access is the name of the game.

Strong communication platforms also help to combat caregiver burnout. Provide your caregivers with a tool they can use to receive support and advice from colleagues.

2. Guard patient privacy like a pro

The U.S. Department of Health and Human Services (HHS) began facilitating the increased use of telehealth during the COVID-19 public health emergency, saying, "The privacy and security of PHI can help promote more effective communication between the provider and patient, which is important for quality care."

In remote healthcare, patient privacy is essential. To keep it locked tight and play by the rules, you need to:

  • Inform patients on why privacy is a big deal during virtual check-ups. Lay down crystal-clear rules on how their data is protected.
  • Choose platforms that follow HIPAA guidelines and other privacy laws that pertain to your organization.
  • Maintain strict security measures to keep patient data safe from landing in the wrong hands.

3. Know the rulebook inside and out

Playing by the rules is a non-negotiable, specifically when it comes to remote healthcare. When in doubt, keep the following in mind:

  • Staying up-to-date with the laws in your area is crucial for running a successful healthcare organization. Rules change with the ZIP code, so it's your responsibility to stay informed.
  • Sticking to the rules doesn't just keep things ethical, it also keeps your healthcare business safe from financial landmines. Watch out for those pricey violations!
  • Know which platforms are not HIPAA compliant, such as WhatsApp or Facebook Messenger.

Looking into the future

Remote healthcare isn't a fad; it's the backbone of the future healthcare game. With innovative technology and informed teamwork, we can improve the healthcare landscape for the better. Specifically for caregivers or patients with limited access to in-person resources.

Related article: Supporting Healthcare Teams in Remote Areas

The bottom line

Crushing it in remote healthcare means surfing the new tech wave, locking down patient privacy, and playing by the rules. Following these tips doesn't just improve patient care; they pave the way for healthcare that's fair and within reach for everyone.

Celo for remote healthcare teams

Celo is a HIPAA compliant messaging platform built specifically for healthcare providers. Share photos, videos, documents, and more in a safe environment. To see how Celo can improve your team's communication, get in touch with our team of product experts!


Have any questions about Celo and how it works? Book a demo with our team today to see how we can support your healthcare team to improve collaboration.